Privacy Policy
Last updated: September 18, 2026
Appliance Repair Pro (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit appliancerepairpro.ca, call or message us, submit a form, request or book service, receive appliance repair services, or interact with our advertising and communications.
1. Information We Collect
We may collect information you provide directly, including your name, phone number, email address, service address, billing information, appliance type, brand, model or serial number, photos, service history, appointment details, and information you provide about the appliance problem or repair.
When you use our website, limited technical information may be collected automatically, such as IP address, browser and device information, pages viewed, referring source, cookie identifiers, and interactions with our website or advertising.
2. Calls, Messages, and AI Receptionist
Calls to Appliance Repair Pro may be answered or assisted by an AI receptionist and may be recorded or transcribed for service, quality, training, security, and record-keeping purposes where permitted by law. Information provided during a call or message may be stored in our customer-management and scheduling systems so we can respond to inquiries, arrange appointments, and provide service.
3. How We Use Personal Information
We use personal information to respond to inquiries; schedule, confirm, reschedule, and provide appliance repair services; prepare estimates and invoices; order parts; process payments; communicate about appointments and repairs; maintain service records; provide customer support; improve our operations; prevent fraud or misuse; measure advertising performance; and comply with legal, tax, accounting, insurance, and regulatory obligations.
4. Service Providers and Disclosure
We do not sell personal information. We may share information with service providers that help us operate our business, including scheduling and CRM providers, phone and messaging providers, payment processors, email providers, website hosting providers, analytics and advertising providers, parts suppliers, and professional advisers. These providers receive information only as reasonably necessary to provide their services or as otherwise permitted by law.
Some service providers may process or store information outside British Columbia or Canada, where it may be subject to the laws of the jurisdiction in which it is processed.
5. Advertising, Analytics, and Cookies
We may use services such as Google Ads, Google Analytics or related Google technologies to understand website activity, measure advertising performance, and track conversions. These services may use cookies or similar technologies. You can control cookies through your browser settings and any consent controls available on our website.
6. Email and Text Communications
We may send service-related emails or text messages regarding inquiries, appointments, estimates, repairs, invoices, or other transactions. Promotional electronic messages are sent only where permitted by applicable law. You may withdraw consent to promotional communications using the unsubscribe method provided or by contacting us.
7. Retention and Security
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including service history, warranty support, business records, dispute resolution, and legal or tax requirements. We use reasonable administrative, technical, and physical safeguards to protect personal information, but no electronic system can be guaranteed completely secure.
8. Access and Correction
Subject to applicable law, you may request access to personal information we hold about you and ask us to correct inaccurate information. We may need to verify your identity before responding to a request.
9. Third-Party Websites and Services
Our website may link to third-party websites or use third-party services. Their privacy practices are governed by their own terms and privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with the date of the latest update.
11. Contact
For privacy questions, access or correction requests, or concerns about how personal information is handled, contact Appliance Repair Pro at info@appliancerepairpro.ca.
